Jobs

JOB SUMMARY:

The Account Executive (AE) will utilize strategic selling techniques and in depth product knowledge to proactively market and sell Texas Memory Systems (TMS) and the RamSan product line.  The AE is responsible for all customer facing activities, the successful promotion of TMS within the storage marketplace, as well as providing customer feedback to management for new product development.

ESSENTIAL FUNCTIONS:

1. Understands the TMS value proposition and can accurately articlulate this message to customers, partners, and OEM’s by selling consultatively and being viewed as a “trusted advisor.”
2. Demonstrates technical selling skills, awareness of the solid state storage market, detailed product knowledge, and a complete understanding of the TMS sales process.
3. Excellent verbal and written communication skills with the ability to develop and deliver professional presentations via web-based or face-to-face meetings.
4. Demonstrates the ability to carry on an intelligent business conversation with business owners and decision makers.
5. Ability to defend and grow business within existing customer base and to develop new customers through appropiate ethical sales practices increasing the quality of service and customer satisfaction.
6. Responds to and follows up on sales leads and inquiries using appropriate methods to develop customer relationships and identify solutions to their business problems.
7. Ability to plan, prioritize, and manage all personal sales activities to minimize the length of the sales cycle and maximize the probability of closing the sale within a focused account base.
8. Maintains accurate records of all sales and prospecting activities including sales calls, emails, presentations, closed sales, lost sales, and follow-up activities for all leads, contacts, accounts, quotes, opportunities, and orders using Microsoft Dynamics to increase efficiency.
9. Complete understanding of pricing and discounting models, and the ability to escalate pricing discussions internally for maximizing revenue and profit margin.

10.  Develops customer specific business plans and proposals in conjunction with the Director of Sales to identify appropriate sales strategies and tactics for large opportunities.

11.  Develops channel partners in accordance with TMS market strategy through TMSecure registration policy, technical training, and relationship building.

12.  Communicates and negotiates internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

13.  Monitors and reports on market and competitor activities and provides relevant information to aid business development.  Assists in the implementation of company marketing plans as needed.

14.  Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

QUALIFICATIONS:

-          BS or BA Degree in technical field or equivalent required.

-          5+ years of technical sales experience.

-          Knowledge of common enterprise storage solutions and architectures.

-          Familiarity with Oracle and SQL Server environments and common database applications.

-          Must work well both independently and as a team member.

-          Strong oral and written communication skills.

-          Proven negotiation skills.

-          Ability to develop new sales and marketing techniques.

-          Must display a strong aptitude for solving problems.

JOB SUMMARY:

Performs quality control inspections, checks, and tests during the manufacture of electronic or mechanical products. Also involved in other automated and manual manufacturing and repair processes.  Responsible for quality assurance and associated documentation. This position requires a positive, flexible and “can-do” attitude.  Works under immediate supervision.

ESSENTIAL FUNCTIONS:

• Assemble and repair electronic devices to defined specifications in a timely and cost effective manner using a variety of hand tools and precision soldering techniques
• Work from production/assembly instructions, parts lists, wire lists/schematics, diagrams, verbal instructions and notes to wire and/or install a wide variety of components
  • Must accurately maintain quality control documents and databases
• Must have strong communication skills
• Perform a variety of tasks. A certain degree of creativity and latitude is required

QUALIFICATIONS:

• High School Diploma or equivalent
• 0-3 years experience in the field or related area
• Familiar with concepts, practices, and procedures within a manufacturing environment
• Relies on sound judgment to plan and accomplish goals
• Able to sit or stand for hours at a time
• Dynamic individuals who can do challenging work, quickly and accurately
  • Must work well both as a member of a team and independently

JOB SUMMARY:

The Sales Assistant will utilize organizational and strong computer skills to provide support to the Director of Sales and the sales team with the sales process.  The SA will provide outstanding customer service to internal and external customers.  The SA must be able to handle a fast-pace environment and manage communication between the Director, management and the sales team.  Will work under daily supervision.

ESSENTIAL FUNCTIONS:

 1.  Ability to plan, prioritize, and manage all sales activities for the Director and sales team to minimize the length of the sales cycle and maximize the probability of closing the sale.

2.  Maintains accurate records of all sales and prospecting activities including sales calls, emails, presentations, closed sales, lost sales, and follow-up activities for all leads, contacts, accounts, quotes, opportunities, and orders to increase efficiency.

3.  Excellent verbal and written communication skills with the ability to develop professional presentations via web-based or face-to-face meetings.

4.  Develops customer specific business plans and proposals in conjunction with the Director of Sales to identify appropriate sales strategies and tactics for large opportunities.

5.  Communicates and negotiates internally and externally using appropriate methods to facilitate the development of the sales process.

6.  Demonstrates the ability to carry on an intelligent business conversation with internal and external customers.

7.  Responds to and follows up on sales inquiries using appropriate methods to develop customer relationships and identify solutions to their problems.

8.  Complete understanding of pricing and discounting models.

9.  Monitors and reports on market and competitor activities and provides relevant information to aid business development.  Assists in the development of company marketing plans as needed.

10.  Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

QUALIFICATIONS:

-          HS Diploma required; Bachelor’s degree a plus.

-          Strong computer skills – Excel, Outlook (scheduling, calendar management, etc.)

-          Meticulously organized. 

-          Dependable and reliable a must!

-          Strong verbal and written communication skills required.

-          Great people skills – ability to work on a fast paced, dynamic team.

-          Ability to handle many simultaneous tasks, and be flexible.

-          CRM experience a plus.

-          Knowledge of computer technology, storage systems, and architectures a plus.

-          Familiarity with common database applications preferred.

-          Must work well both independently and as a team member.

-          Enthusiastic, energetic, confident, organized, self motivated, and goal oriented.

-          Must display a strong aptitude for multi-tasking, prioritization, and problem solving.

JOB SUMMARY:

Designs, develops, troubleshoots, and maintains TMS hardware.  Development includes, but is not limited to, PCB and FPGA designs, new circuits, improvements to existing circuits, power considerations, testing, and documentation.  Uses lab equipment (logic analyzers, oscilloscopes, etc.) to refine designs, troubleshoot issues, measure power, and evaluate signal integrity.  Programs and simulates in languages that are appropriate for the particular platform and function being implemented.

ESSENTIAL FUNCTIONS:

1. Reviews product requirements and implements product code according to TMS standards.
2. Accurately estimates the size and scope of engineering tasks required for development efforts.
3. Develops, tests, and documents work in a thorough and timely manner.
4. Utilizes the agile methodology to plan and implement work in a team environment.
5. Provides complete documentation in the form of commented code, problem status information, block diagrams, functional specifications, and design documents.
6. Designs and implements code (or PCB designs) in an optimal fashion for performance, reliability, efficiency, testability, and supportability while minimizing complexity.
7. Maintains knowledge of product environments and applicable hardware and software technologies.
8. Performs thorough problem analysis that results in the resolution of product issues according to TMS support standards.
9. Supports software applications and operating systems within the TMS environment as needed.

10.  Participates in the testing process where appropriate by writing test cases, performing manual testing, analyzing results, and certifying all hardware releases running on TMS products.

11.  Researches and evaluates existing hardware and provides support for in-house users.

12.  Achieves milestones on schedule and with outstanding quality on a consistent basis.

QUALIFICATIONS:

-          BS Degree in Electrical Engineering or equivalent required.

-          0-2 years of applicable experience.

-          FPGA programming (or PCB design) experience.

-          Has knowledge of commonly used hardware programming concepts and practices (e.g., state machines, etc.).

-          Must work well both as a member of a team and independently.

-          Has strong communication skills both oral and written.

-          Must have the ability to learn new programming languages, environments and techniques.

-          Must display a strong aptitude for solving problems.

JOB SUMMARY:

Designs, develops, troubleshoots, and maintains TMS software programs.  Development includes, but is not limited to, embedded firmware, drivers, software tools, operating systems, application programmer interfaces, graphical user interfaces, scripting, testing, and documentation.  Programs in languages that are appropriate for the particular platform and function being implemented.  

ESSENTIAL FUNCTIONS:

1. Reviews product requirements and implements product code according to TMS standards.
2. Accurately estimates the size and scope of engineering tasks required for development efforts.
3. Develops, tests, and documents work in a thorough and timely manner.
4. Utilizes the agile methodology to plan and implement work in a team environment.
5. Provides complete documentation in the form of commented code, problem status information, functional specifications, and design documents.
6. Designs and implements code in an optimal fashion for performance, reliability, testability, and supportability while minimizing complexity.
7. Maintains knowledge of product environments and applicable software technologies.
8. Performs thorough problem analysis that results in the resolution of product issues according to TMS support standards.
9. Supports software applications and operating systems within the TMS environment as needed.

10.  Participates in the testing process by writing test cases, coding automated tests, manual testing, analysis of results, and certification of all software releases running on TMS products.

11.  Researches and evaluates existing software and provides support for in-house users.

12.  Achieves milestones on schedule and with outstanding quality on a consistent basis.

QUALIFICATIONS:

-          BS Degree in Computer Science or equivalent required.

-          0-2 years of programming experience.

-          C programming experience.

-          Scripting experience (Python, Bash, or equivalent).

-          Embedded programming or device driver programming experience preferred.

-          Experience with storage solutions is a plus.

-          Operating system experience (Linux (UNIX) and Windows).

-          Has knowledge of commonly used software programming concepts and practices.

-          Must work well both as a member of a team and independently.

-          Has strong communication skills both oral and written.

-          Must have the ability to learn new programming languages, environments and techniques.

-          Must display a strong aptitude for solving problems.

JOB SUMMARY:

Develops and executes software test plans and test cases, and maintains documentation of the test results.  Coordinates and participates in activities that ensure product quality through automated and manual testing methods.  Implements the appropriate test infrastructure, tools, and processes to ensure TMS product quality is outstanding.  Analyzes test results and recommends corrective action.  Provides key input into release readiness decisions.

ESSENTIAL FUNCTIONS:

1. Reviews product requirements and implements quality assurance plans to ensure products are certified according to TMS standards.
2. Accurately estimates the size and scope of quality assurance tasks required for development efforts, planning for test efforts early in the release cycle and tracking progress daily.
3. Develops realistic and measurable test plans in a thorough and timely manner.
4. Utilizes the agile methodology to plan and implement work in a team environment.
5. Provides complete documentation in the form of commented code, problem status information, functional specifications, and design documents.
6. Designs and implements code in an optimal fashion for performance, reliability, testability, and supportability while minimizing complexity.
7. Maintains knowledge of product environments and applicable software technologies.
8. Performs thorough problem analysis that results in the resolution of product issues according to TMS support standards.
9. Supports software applications and operating systems within the TMS environment as needed.

10.  Participates in the testing process by writing test cases, coding automated tests, manual testing, analysis of results, and certification of all software releases running on TMS products.

11.  Achieves milestones on schedule and with outstanding quality on a consistent basis.

12.  Researches and evaluates existing software and provides support for in-house users.

QUALIFICATIONS:

-          BS Degree in Computer Science or equivalent required.

-          0-2 years of quality assurance experience.

-          C programming experience.

-          Scripting experience (Python, Bash, or equivalent).

-          Embedded programming or device driver programming experience preferred.

-          Experience with storage solutions is a plus.

-          Operating system experience (Linux (UNIX) and Windows).

-          Has knowledge of commonly used software programming concepts and practices.

-          Must work well both as a member of a team and independently.

-          Must have strong communication skills both oral and written.

-          Must have the ability to learn new programming languages, environments and techniques.

-          Must display a strong aptitude for solving problems.

JOB SUMMARY:

Resolves customer issues sumbitted to support that can be solved in 1 day.  Handles ticket creation and escalation, manages part exchage process and updates RMA tracking information.  Assist the sales team with benchmarh configrations. 

ESSENTIAL FUNCTIONS:

Resolve Level 1 support inquires:

Be capable of answering questions concerning the configurations, settings, and options of the RamSan line of solid state disks.  Guide customers through installation of RamSans in a wide range of operating systems ( Windows, Linux. HPUX, AIX, Solaris, etc.)  Provide storage benchmarking assistance (iometer, fio, xdd, etc).  Guide the customer or onsite service provider to replace components to clear hardware faults.  Identify and correct issues that can be addressed RamSan firmware upgrades.

Specific Responsibilities:

Support Ticket System Management

1. Ensures that all support inquiries have tickets opened and assigned twice a day (9:30 AM and 1:30 PM).
2. Responds to the initial communication and opens a case.  Manage the support queue folder to ensure that all tickets are being responded to in a timely fashion.
3. If the case cannot be resolved by 1^st level support, escalate to 2^nd level by 4:00 PM.  (There should be no Level 1 support tickets open in with the customer waiting on us at the end of each business day.  Tickets are assigned via a Round Robin process to L2 or directed to Sale engineering for presales tickets. )
4. When there are no 1^st Level support tickets open 1^st level support assists 2^nd level support and ensures that other tickets are up to date. 

RMA Management

Initiate RMAs, track status, and close.

 Projects

1. Participates in third party equipment testing as required.

QUALIFICATIONS:

-          BS Degree in Computer Science or equivalent required.

-          Experience with storage solutions is a plus.

-          Operating system experience (Linux (UNIX) and Windows).

-          Must work well both as a member of a team and independently.

-          Must have strong communication skills both oral and written.

-          Must display a strong aptitude for solving problems.

JOB SUMMARY:

The Systems Consultant (SC) provides the technical leadership necessary for all opportunities supported by the Account Executive throughout the sales process.  The SC is responsible for evaluating a customer’s existing storage system and estimating the performance improvements when solid state storage is integrated into the application and environment. The SC must understand and comment on all enterprise storage and server technologies, and take ownership of technical training for the sales staff.

ESSENTIAL FUNCTIONS:

1. Understands the TMS value proposition and can accurately articlulate this message to customers, partners, and OEM’s by selling consultatively and being viewed as a “trusted advisor.”
2. Demonstrates technical selling skills, awareness of the solid state storage market, extensive product knowledge, and a complete understanding of the TMS sales process.
3. Excellent verbal and written communication skills with the ability to develop and deliver professional presentations via web-based or face-to-face meetings.
4. Demonstrates the ability to carry on an intelligent business conversation with business owners and decision makers.
5. Responsible for understanding and evaluating the customers’ hardware and software environment to ensure the RamSan’s compatibility and effectiveness.
6. Responsible for analyzing the customers’ current performance levels and potential bottlenecks, and estimating the performance improvements with the RamSan.
7. Compiles and assembles technical material to aid customers evaluation and assessment of the RamSan and its impact on their environment.
8. Responsible for ensuring the customers understanding and comfort level with all technical information provided by TMS.
9. Supports the Account Executives with all technology related sales activities including presales discussions, technical strategies, competive analysis and positioning.

10.  Manages the pool of evaluation systems, helps qualify opportunities for potential evaluations, and ensures the timely and efficent use of TMS demo equipment.

11.  Assists Account Executives in developing customer specific business plans and proposals in conjunction with the Director of Sales.

12.  Trains Account Executives on the technical aspects of TMS products, other enterprise products and solutions where RamSan may be integrated, as well as competitve products.

13.  Trains partners and OEM’s on the technical details of the RamSan product line. Provide any technical assistance needed to position TMS and close opportunities.

14.  Complete understanding of pricing and discounting models, and the ability to escalate pricing discussions internally for maximizing revenue and profit margin.

15.  Investigates competing technologies, potential competitors, and products. Provides competitive analyses to aid in the sales process.

16.  Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

QUALIFICATIONS:

-          BS or BA Degree in technical field or equivalent required.

-          7+ years of technical sales experience.

-          3+ years of System Consultant or related experience

-          Extensive knowledge of common enterprise storage solutions and architectures.

-          Familiarity with Oracle and SQL Server environments and common database applications.

-          Familiarity with all major operating systems and applications.

-          Ability to architect and design both simple and complex Enterprise environments.

-          Must work well both independently and as a team member.

-          Strong oral and written communication skills.

-          Proven negotiation skills.

-          Ability to develop new sales, marketing, and training techniques.

-          Must display a strong aptitude for solving problems.